Precident

The latest from Precident

Product updates and new features, shipped regularly.

v1.6

Instant response is now live

Added Jul 18, 2026

Precident inbox showing a new enquiry answered automatically

Precident replies before the lead goes cold

This is the release we built the whole product around. Every new enquiry, whether it lands as a web form, a missed call, or a Facebook message, gets a reply inside 60 seconds, day or night.

Precident asks the right qualifying questions for your practice area, then offers a consult time straight off your calendar. If the enquiry needs a person, it hands over the full conversation so nothing gets asked twice.

  • Responds to every channel in under 60 seconds, 24/7
  • Asks practice-area-specific qualifying questions before booking
  • Escalates anything unclear to your team, with the full thread attached
  • Runs the same sequence at 2am as it does at 2pm

Turn it on from Settings → Sequences.

Book straight into your calendar

Added Jul 3, 2026

Precident calendar view showing a consult booked automatically after an enquiry

The consult books itself

A qualified lead is only worth as much as the consult you actually get on the calendar. Precident now checks your real availability and offers a time before the enquiry has a chance to go cold, or call a competitor instead.

It syncs both ways with Google Calendar and Outlook, sends the confirmation and reminder texts, and reschedules automatically if someone needs to move, without back-and-forth or double bookings.

  • Two-way sync with Google Calendar and Outlook
  • Offers real-time availability inside the intake conversation
  • Automatic confirmation and reminder texts
  • Handles reschedules without a phone call

Find it under Settings → Calendar.

Missed-call text-back

Added Jun 12, 2026

Precident conversation view showing an automatic text sent after a missed call

A missed call is no longer a lost lead

35% of law firm calls go unanswered, and most of those callers never ring back (Bigger Law Firm Magazine). Precident now catches that the moment it happens: a text goes out within seconds, asking what they need and offering a consult time.

It reads like it came from your front desk, not a bot, and every reply drops straight into the same pipeline as your other enquiries. You stop losing leads to voicemail.

  • Automatic text within seconds of a missed call
  • Same sequence and pipeline as web and form enquiries
  • Written in your firm's voice, not a generic auto-reply

Live by default, no setup required.

Reporting, plus practice management sync

Added May 20, 2026

Precident dashboard showing response times and a synced matter in Smokeball

See it, then send it straight to LEAP, Smokeball, or Clio

You can't fix what you can't see. The new dashboard shows your response time, show-up rate, and where enquiries drop off, updated live, no spreadsheet exports.

Once a lead signs, Precident pushes their details straight into LEAP, Smokeball, or Clio, so your practice management system stays the single source of truth for the matter. Precident handles the chase, your PMS handles the file.

  • Live dashboard: response time, show-up rate, drop-off points
  • One-way sync of signed clients into LEAP, Smokeball, or Clio
  • No duplicate data entry between systems

Find it in the sidebar under Reporting.

Your next client is calling someone right now.

Make sure it's you who answers. Book a 20-minute demo and see your own enquiry flow rebuilt, live.

Precident intake inbox showing an enquiry answered and booked